Financial and business terms. 2012.
Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… … Wikipedia
Customer attrition — Customer attrition, also known as customer churn, customer turnover, or customer defection, is a business term used to describe loss of clients or customers. Banks, telephone service companies, Internet service providers, pay TV companies,… … Wikipedia
Customer support — is a range of customer services to assist customers in making cost effective and correct use of a product.[1] It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.[1]… … Wikipedia
customer-centric — customer cen‧tric [ˌkʌstəmə ˈsentrɪk ǁ təmər ] adjective MARKETING customer centric products, services, or businesses pay more attention to the needs of customers than to sales or profit: • He sought expert help from his bank to grow his customer … Financial and business terms
Customer toolkit — Customer toolkits are devices that enable customers to design products, which are in turn created by the firm. Firms must make their proprietary knowledge available to customers through easy to use resources in order to allow the average customer … Wikipedia
Money Expert — MoneyExpert.com is a financial services price comparison website, comparing products such as credit cards, mortgages, insurance and loans. It was formed in May 2003 after a management buyout of Blays, the longest established provider of… … Wikipedia
private customer — A type of investor who is neither a non customer nor a non private customer. Typically, private customers will be non expert individuals and small companies/trusts. As the most vulnerable investor category they are given significant protection… … Financial and business terms
СДА 06-2009: Термины и определения, используемые в Единой системе оценки соответствия в области промышленной, экологической безопасности, безопасности в энергетике и строительстве — Терминология СДА 06 2009: Термины и определения, используемые в Единой системе оценки соответствия в области промышленной, экологической безопасности, безопасности в энергетике и строительстве: Access (access to a system or scheme) opportunity… … Словарь-справочник терминов нормативно-технической документации
NetExpert — Developer(s) Objective Systems Integrators Stable release 6.3.1 / July, 2011 Written in Java, C++, Operating system UNIX; … Wikipedia
Information Technology Infrastructure Library — The Information Technology Infrastructure Library (I), is a set of good practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITILv3 and ITIL 2011 edition), ITIL… … Wikipedia
